Refund / Returns Policy

Inara Ayurveda

1. 7-Day Return & Refund Window

Customers may request a return or refund within 7 days from the date of delivery, only in eligible cases mentioned below.

⛔ Requests raised after 7 days of delivery will not be accepted under any circumstances.

2. Eligible Cases for Return / Refund

A return or refund will be approved only in the following situations:

✅ (A) Damaged Product Delivered
Product is damaged, leaked, broken, or seal is tampered at the time of delivery.

✅ (B) Wrong Product Delivered
Product received is different from what was ordered.

✅ (C) Missing Item
One or more items are missing from the order.

✅ (D) Expired Product Delivered
Product expiry date has already passed on the date of delivery.

3. Non-Eligible Cases (No Return / No Refund)

Due to hygiene and safety reasons, returns or refunds will NOT be accepted for:

❌ Opened products
❌ Used or partially used products
❌ Seal tampered after delivery
❌ Change of mind / product no longer needed
❌ Taste, smell, or texture preferences
❌ “Product did not work for me” (results vary from person to person)
❌ Incorrect or incomplete address provided by the customer
❌ Orders refused at the time of delivery
❌ Delivery delays caused by courier partners
❌ Products purchased during sale or clearance (unless damaged or wrong item delivered)

4. Unboxing Video is Mandatory

For any return or refund request, customers must provide:

✅ Clear unboxing video (continuous & unedited)
✅ Outer packaging with shipping label clearly visible
✅ Product condition and seal clearly visible

📌 Requests without an unboxing video will be rejected.

5. How to Request a Return / Refund

To initiate a request within 7 days of delivery, please contact us with the following details:

  • Order ID

  • Registered mobile number

  • Reason for return/refund

  • Clear photos of product and packaging

  • Unboxing video (mandatory)

📧 Email: info@veenaveda.com
📞 Phone / WhatsApp: +91 9045 22222

6. Verification & Approval

  • Our team will review the request within 2–3 business days

  • Additional details may be requested if required

  • Approval or rejection decision will be final and binding

7. Return Pickup & Inspection

  • If approved, we may arrange a reverse pickup or ask the customer to self-ship

  • Returned products must be unused, unopened, and in original packaging

  • Products returned without prior approval will not be accepted

8. Refund 

your order will be replaced and exchange will deliverd within 7 days

🔹 Refund

  • Refund will be initiated within 5–10 business days

  • Refund will be credited to the original payment method only

  • COD refunds (if applicable) may require bank / UPI details

📌 Bank processing timelines may vary.

9. Shipping Charges

  • Original shipping charges are non-refundable

  • Reverse pickup or return shipping charges may be deducted from the refund, if applicable

10. Order Cancellation

  • Orders can be cancelled before dispatch only

  • Once shipped, cancellation is not possible

  • Refunds for cancelled prepaid orders will be processed as per timelines

11. Company Rights

Inara Ayurveda reserves the right to:

  • Reject requests that do not meet policy conditions

  • Limit or deny returns/refunds in case of repeated misuse

  • Modify this policy at any time without prior notice

12. Contact Details

Inara Ayurveda
Proprietor: Vibhuti Bogra

📧 Email: info@veenaveda.com
📞 Phone / WhatsApp: +91 9045 22222
📍 Address:
Office No. O-242, 2nd Floor, Orbit Signature Walk,
VIP Road, Zirakpur, Punjab – 140603, India