Privacy policy

Legal Entity: Inara Ayurveda
Brand Name: Veena Veda
Owned & Operated by: Vibhuti Bogra
Effective Date: 01 January 2026
Last Updated: 22 January 2026

At Veena Veda, owned and operated by Inara Ayurveda, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (veenaveda.com) or purchase our products.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you place an order, create an account, or contact us, we may collect:

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
Payment details (processed securely via third-party gateways)

📌 We do NOT store your debit/credit card details, UPI PIN, CVV, or banking credentials.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Date & time of access

This information helps us improve website performance, security, and user experience.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Deliver products
Provide customer support
Send order confirmations and delivery updates
Communicate offers or updates (with your consent)
Improve our website, services, and products
Prevent fraud, abuse, and misuse

3. Health & Ayurvedic Information Disclaimer

We do not collect or store medical records or detailed health history.
Any health-related information voluntarily shared (via WhatsApp, email, or forms) is used strictly for customer support purposes.
Such information is kept confidential and is never sold or shared for marketing without consent.

4. Payment Information

All payments are processed through secure third-party payment gateways.

We do not have access to or store:

Debit / Credit card numbers
CVV
UPI PIN
Net banking credentials

Payment gateways operate under their own privacy and security standards.

5. Sharing of Information

We may share your information only with:

Courier & logistics partners (for order delivery)
Payment gateways (for payment processing)
Technology or marketing service providers (as required for business operations)
Legal or regulatory authorities (if required by law)

📌 We do not sell, rent, or trade your personal data to third parties.

6. Cookies & Tracking Technologies

Our website may use cookies to:

Enhance browsing experience
Remember user preferences
Analyze website traffic and performance

You may disable cookies in your browser settings; however, some website features may not function properly.

7. Communication & Marketing

By placing an order or creating an account, you agree to receive:

Order confirmations
Shipping and delivery updates
Customer service communications

Promotional communication (SMS, WhatsApp, email) will be sent only if you opt-in.
You may opt-out of marketing communications at any time.

8. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against:

Unauthorized access
Loss
Misuse
Alteration

However, no online platform can guarantee absolute security.

9. Data Retention

We retain personal data only as long as:

Necessary to fulfill orders
Required by law
Needed for compliance, accounting, or legitimate business purposes

Once no longer required, data is securely deleted or anonymized.

10. Your Rights

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites or services.
Inara Ayurveda is not responsible for the privacy practices or content of such third-party platforms. Please review their privacy policies separately.

12. Children’s Privacy

Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.

13. Changes to This Privacy Policy

Inara Ayurveda reserves the right to update this Privacy Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
Continued use of the website implies acceptance of the revised policy.