Terms of service

Legal Entity: Inara Ayurveda
Brand Name: Veena Veda
Owned & Operated by: Vibhuti Bogra
Effective Date: 01 January 2026
Last Updated: 22 January 2026

Welcome to Veena Veda, a wellness platform owned and operated by Inara Ayurveda (“Website”, “Platform”, “we”, “our”, “us”).

By accessing, browsing, or purchasing from our website (veenaveda.com) or through any of our official sales channels, you agree to comply with and be bound by the following Terms & Conditions.

If you do not agree with any part of these Terms, please do not use our services.

1. About Inara Ayurveda

Inara Ayurveda, operating under the brand name Veena Veda, is a wellness brand offering Ayurvedic, herbal, and natural products inspired by traditional Ayurvedic principles.
Our products are intended to support general well-being and holistic wellness.

2. Eligibility to Use

By using this website, you confirm that:

You are 18 years or older, or using the website under parental supervision
You are legally capable of entering into a binding agreement under Indian law
All information provided by you is true, accurate, and complete

3. Ayurvedic & Health Disclaimer (Important)

3.1 General Disclaimer

All products are based on traditional Ayurvedic knowledge.
Products are not intended to diagnose, treat, cure, or prevent any disease, unless specifically stated under applicable regulations.
Results may vary depending on individual body constitution (Prakriti), lifestyle, diet, and consistency of use.

3.2 Medical Consultation

Please consult a qualified Ayurvedic doctor or healthcare professional before use if:

You are pregnant or breastfeeding
You have any medical condition
You are taking medication
Products are intended for children or elderly persons

3.3 Not a Substitute

Our products are not a substitute for:

Prescribed medical treatment
Emergency care
Professional medical diagnosis

4. Product Information & Usage

Product descriptions, ingredients, usage instructions, and benefits are for informational purposes only.
Customers are responsible for reviewing ingredient lists, dosage instructions, warnings, and storage guidelines.
Inara Ayurveda shall not be liable for misuse, overuse, or failure to follow instructions.

5. Order Acceptance & Confirmation

Placing an order does not guarantee acceptance.

Orders are confirmed only after:

Successful payment (for prepaid orders)
Product availability verification

We reserve the right to cancel orders due to:

Incorrect pricing or listing errors
Stock unavailability
Suspected fraudulent activity
Incomplete or incorrect customer details

6. Pricing & Payments

All prices are displayed in Indian Rupees (₹).
Prices may change without prior notice.
Applicable taxes (including GST, if any) are included unless stated otherwise.

Accepted payment modes may include:

UPI
Debit/Credit Cards
Net Banking
Wallets
Cash on Delivery (if enabled)

7. Shipping & Delivery

Shipping timelines and conditions are governed by our Shipping Policy available on the website.

Key points:

Delivery timelines are estimates
Delays may occur due to courier issues or force majeure events
Incorrect address or unreachable customers may result in delivery failure

8. Returns, Refunds & Replacements

Due to the consumable nature of Ayurvedic products:

Opened or used products are non-returnable

Returns/replacements are accepted only in case of:

Damaged products
Wrong product delivered
Missing items
Expired products delivered

All conditions are governed by our Return & Refund Policy.

9. Cancellation Policy

Orders can be cancelled only before dispatch
Once shipped, cancellation is not possible
Refunds (if applicable) will be processed as per policy timelines

10. User Responsibilities

You agree not to:

Misuse the website or products
Provide false or misleading information
Engage in fraudulent or unlawful activity
Attempt to hack or disrupt the website
Misuse COD or refund systems

Violation may lead to order cancellation or account restriction.

11. Intellectual Property Rights

All content on this website, including:

Brand name
Logo
Product names
Images
Text
Videos
Designs

are the exclusive property of Inara Ayurveda / Vibhuti Bogra.
Unauthorized use, reproduction, or distribution is prohibited.

12. Third-Party Services

We may use third-party services such as:

Payment gateways
Courier partners
Analytics tools
Social media platforms

We are not responsible for third-party policies, actions, or service failures.

13. Limitation of Liability

To the fullest extent permitted by law:

Inara Ayurveda shall not be liable for indirect or consequential damages
Individual health outcomes may vary
Product effectiveness is not guaranteed
Website access may occasionally be interrupted

Use of products is at the customer’s own discretion and risk.

14. Force Majeure

We are not liable for delays or failures caused by events beyond our control, including:

Natural disasters
Pandemics
Government restrictions
Strikes
Logistics disruptions

15. Privacy Policy

Personal data is handled as per our Privacy Policy available on the website.
We respect user privacy and do not sell personal data.

16. Communication Consent

By using our website, you consent to receive:

Order confirmations
Delivery updates
Customer support communications

via SMS, email, or WhatsApp (where applicable).

17. Grievance Redressal

For complaints or grievances, contact:

Inara Ayurveda
(Brand: Veena Veda)
Proprietor: Vibhuti Bogra

📧 Email: info@veenaveda.com
📞 Phone / WhatsApp: 9045222222

📍 Address:
Office No. O-242, 2nd Floor, Orbit Signature Walk,
VIP Road, Zirakpur, Punjab – 140603, India

⏰ Working Hours: Monday to Saturday, 10 AM – 6 PM (IST)

18. Governing Law & Jurisdiction

These Terms shall be governed by the laws of India.
All disputes shall fall under the jurisdiction of courts located in:

📍 Karnal, Haryana

19. Changes to Terms

Inara Ayurveda reserves the right to update or modify these Terms at any time.
Changes become effective upon posting. Continued use implies acceptance.